Disability Services Business Plan

Disability Access Inclusion Plan Image
Snowy Monaro Regional Council is developing a business plan to guide the delivery of its disability services. The Plan responds to changes in the disability services' operating environment arising from the introduction of the National Disability Insurance Scheme (NDIS) and the establishment of the new Regional Council.

Council is seeking your opinion on whether or not you are satisfied with our disability services. This survey is relevant to our current customers and to potential customers. It will take you approximately 5 minutes to complete. The information you provide will be kept in confidence and will be used solely for the purpose of developing Council's disability services business plan.

Any questions about the survey or the business planning project can be directed to Ms Kristy Harvey, Community Development Planner/Projects Officer on 6455 1934 or by email.

To participate in Customer Satisfaction survey, please click HERE. 

It would be appreciated if you would complete and return the survey by Monday 26 February 2018.
Update on the Disability Services Survey

Disability Services Survey has closed - NOTE: the Customer Service Survey above is still open. 

Council is preparing a business plan to guide the delivery of its disability services in response to the introduction of the NDIS (National Disability Insurance Scheme) and the establishment of the Snowy Monaro Regional Council.  Council has been seeking input to the development of the business plan through:

  • workshops with community members, clients of its disability services and its disability services staff;
  • a community survey on disability service needs; and 
  • a customer satisfaction survey for clients of Council’s disability services.
The community survey on disability service needs opened on 1 December 2017, during the celebration of International Day for People with Disability and closed on 2 February 2018.

Fifty four (54) people with disabilities or their carers responded to the survey. This has been a positive response from our local community and Council would like to thank all participants for the time they have given to complete the survey. The survey information is being collated and will be valuable in guiding Council in its planning for disability services.

An initial summary of the survey results has indicated:

  • 33 respondents have disabilities and 21 respondents are carers. (2 others responded).
  • Larger numbers of respondents have intellectual/developmental; physical; and emotional/behavioural disabilities. People with chronic health conditions; sensory impairments; cognitive disabilities and a range of other disabilities also responded.
  • 34 males and 24 females responded.
  • Most respondents live in Cooma. Smaller numbers of respondents live in Berridale, Bredbo, Bombala, Dalgety, Delegate, Jindabyne and other areas across the region.
  • Most respondents are adults aged 45-64yrs, followed by younger adults aged 25-44yrs then teens aged 10-17 years. Smaller numbers of seniors, young people and children (or their carers) responded.
  • Most respondents were born in Australia, New Zealand or the UK and speak English.
  • Most respondents live in a family home or live independently and a few live in supported accommodation.
  • Respondents are mostly receiving assistance with:
    • Daily tasks
    • Attending appointments and social activities
    • Housekeeping
    • Education and training
    • Transport
    • Job seeking and support day programs
    • NDIS planning
  • Respondents are also using services for personal care, living skills courses, learning to use adaptive equipment, meals, supported accommodation, service support coordination and a range of individually specific needs.
  • Respondents are using services provided by a range of organisations that are operating in the Region.
  • Respondents most commonly require the following services, but at present have no access to these services:
    • Assistance to attend appointments or social activities.
    • Assistance with education and training.
    • Living skills courses.
    • Day programs.
  • Other unmet service needs include: assistance with personal care and daily tasks, assistance with household tasks, learning to use adaptive equipment, community transport, meals, community nursing, job seeking and support at work, respite programs, supported accommodation, NDIS planning and support coordination.
  • When choosing to use services, respondents most value a reliable and reputable service, high quality services and knowledgeable and helpful staff.
  • Most people find out about disability services through internet searches, friends and family and asking in person by telephone or at service reception counters.
  • When providing information about disability services respondents mostly required large print and a balance of on-line and hard copy information.
Further detail will be made available on the survey results within the business plan. A public version of the Plan will be available on Council’s website once it is completed.