Customer Service Charter

The Snowy Monaro Regional Council Customer Service Charter sets out Council's service standards. Our Customer Service Charter is designed to strengthen relationship with our customers and our community. It also allows us to enable a system for continued improvement to our levels of customer service. 

Our customers are...
any person or organisation that deals with Council.  

We will...
  • Accurately record and monitor your enquiry
  • Do what we say we will do
  • Be courteous and positive
  • Be punctual
  • Be personally accountable for answering your concern
  • Treat you with the respect and honesty that you deserve
We will communicate by...
  • Responding to all written correspondence within 10 business days
  • Returning phone calls within two business days
  • Maintaining our website with current and accurate information
  • Provide information in plain English
You can help by...
  • Treat our staff with respect
  • Respect other customers
  • Providing accurate and detailed information
  • Respecting the community in which we live
  • Working with us to solve problems
  • Providing us with your feedback