The Snowy Monaro Regional Council Customer Service Charter sets out Council's service standards. Our Customer Service Charter is designed to strengthen relationship with our customers and our community. It also allows us to enable a system for continued improvement to our levels of customer service.
Our customers are... any person or organisation that deals with Council.
Accurately record and monitor your enquiry
Do what we say we will do
Be courteous and positive
Be personally accountable for answering your concern
Treat you with the respect and honesty that you deserve
We will communicate by...
Responding to all written correspondence within 10 business days
Returning phone calls within two business days
Maintaining our website with current and accurate information
Provide information in plain English
You can help by...
Treat our staff with respect
Respect other customers
Providing accurate and detailed information
Respecting the community in which we live
Working with us to solve problems
Providing us with your feedback
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