Complaints

Making a Complaint
Council is obliged to deal with all complaints and concerns properly and professionally. These may be unauthorised or prohibited activities, failure to comply with all aspects of legislation or may be contrary to the terms of consent, licensing or approval.

Complaints can be received via telephone, email or writing. Once a complaint is received, Council will take appropriate enforcement action which may include the issue of a Penalty Infringement Notice, a formal warning, or referral to another relevant agency. If no or little action is taken in relation to a matter, you are entitled to to ask for reasons regarding the decision.