As part of a program to improve our service to customers and the quality of the water supply, Council has engaged H&S Maintenance to clean the water mains in Bombala. Weather permitting, will commence works on Friday 6 April.
The works involved will result in an interruption to the water supply at your property on week days between the hours of 9.00am to 4.00pm. All affected residents will be informed via a letter drop.
The Contractor or Contractor’s staff cleaning the water mains do not necessarily have to be in your street or at your property to clean the mains. So if you do not see them, it does not mean that they are not carrying out any works.
What if I am elderly, have health concerns or other special requirements?
For registered special needs customers or for customers whose circumstances require continuous supply of water, please contact Council on 1300 345 345.
How will I get water for my house during that day?
Prior to the interruption, you should store sufficient water for your day’s needs. If for any reason you find yourself in urgent need, please call the phone numbers indicated at the end of this letter.
What do I need to do before the interruption to water supply?
To prevent any risk to your hot water system and any other water-using appliance,
PLEASE TURN OFF YOUR STOP TAP AT THE WATER METER(S) prior to the time indicated above and leave it off until the water supply is restored. This will prevent any discoloured water from entering your internal service.
DO NOT operate any taps or water-using appliances between the hours stated on this notice. If a tap is inadvertently opened, please turn if off promptly.
What do I do when the water is restored?
Turn on the tap controlling the supply at the meter and run the rear garden tap until the water is clear. Then run a small quantity of water from all taps on your property until there is a continuous clear flow from each one.
Do not use a washing machine or water using appliance until the water is running clear and free from air. Failing to wait for clear water may result in stained and dirty washing, or damaged appliances and plumbing fixtures.
How can I get more information on what is happening or what to do?
If you require more information, please contact the mains cleaning enquiries services on 1300 345 345.
Snowy Monaro Regional Council thanks customers for their cooperation during this work and apologises for any inconvenience.