A list of our most common inquiries. If you can't find what you're looking for here try using the search bar, please contact your local office for assistance.
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Our customer service staff can assist you in each of our offices.
- Customer Service Centre at 81 Commissioner Street COOMA NSW 2630.- Customer Service Centre at 2 Myack Street BERRIDALE NSW 2628- Customer Service Centre at 71 Caveat Street BOMBALA NSW 2632- Customer Service Centre at Shop 2 Razorback Plaza Gippsland Street JINDABYNE NSW 2627
Discounted registration fees apply to desexed cats or dogs. Having your cat or dog desexed prior to registration helps to reduce straying, fighting and aggression and antisocial behaviour, such as spraying to mark territory. It also helps to reduce the number of unwanted pets born each year.
Registration fees are used by councils for providing animal management related services to the community. These may include ranger services, pound facilities, dog refuse bins, educational and other companion animal-related activities.
For the current list of fees and charges please visit https://www.olg.nsw.gov.au/content/registration-fees
To arrive at this new harmonised rating structure, we undertook extensive consultation with our community. You can review this information on our Your Say Snowy Monaro or Council websites via the following links: • https://yoursaysnowymonaro.com.au/revenue-policy-exhibition • https://www.snowymonaro.nsw.gov.au/184/Rates
The harmonisation process did not change the overall level of rates raised by the Council, meaning our income from rates remains the same. However, the new rating structure did lead to changes in how rates were allocated to individual properties, this included both increases and decreases to annual rates.
Prior to this review, properties in each of the former council areas were rated at different levels. Under the new model, all properties are now rated using the same rates against their land value. Your rates are now based only on your land value, not where you live. The land value is determined by the Valuer General NSW, not Council.
This means that if you were in a former council area where the rates were on average lower than the entire region, your rates have now increased. If you were in an area where the rates were higher, they have now reduced. Harmonised Rating Structure
Council’s fees and charges have not changed under the rates harmonisation. Only your property rate and general rates have been reviewed and changed during this process.
Please forward your road maintenance enquires to: firstname.lastname@example.org
As part of the rates harmonisation process, we mapped out where money is spent in relation to the different areas throughout our region, as well as the rates charged in these areas. What was identified is that if we applied rates based on the cost of providing services, then smaller villages would have to pay much higher rates, but they also had relatively lower incomes. In larger urban areas within our region, the increased number of landowners means that the cost per landowner would be lower. In rural areas, the additional distance of road networks would increase the cost per landowner.
Using a system based on the cost of providing services ends up with people needing to pay similar levels of rates, as everyone is contributing based on their land values.
This charge does NOT relate to waste collection. Waste collection is charged in addition only to those who receive this service.
Our Resource and Waste Management Team provide these services to all members of the community.
1st Instalment due: 31 August2nd Instalment due: 30 November3rd Instalment due: 28 February4th (Final) Instalment due: 31 May
The LPI Division of the Department of Lands (formerly known as the NSW Valuer General's Office) determines the value to be used by Council for rating purposes and supplies updates during the year.
Contact Land and Property Information - call 1300 052 637 or visit www.lpi.nsw.gov.au
The ad valorem charge differs for the residential/farmland and business/mining categories and is levied on the unimproved land value of a property, as determined by Land and Property Information (LPI).
The LPI can be contacted on 1800 110 038 for any queries relating to land values.
RESIDENTIAL - principle or primary use as residential accommodationBUSINESS - where the principal use is for commercial or industrial use, or cannot be categorised in one of the other categoriesFARMLAND - primary use is for the business of farmingMINING - where the owner has rights to mine coal or metals from land
If you have changed the use of your property, you need to notify us within 30 days.
The new category will be effective from the date declared in writing by us (generally from the beginning of the next financial year).
Rates in arrears are subject to daily interest in accordance with the provisions of The Local Government Act 1993 - Section 566 at the interest rate approved by the Minister for Local Government.
The interest percentage will be shown on the front of your rate notice.
Rates that remain unpaid may be included in recovery proceedings. Such action may incur recovery costs in addition to interest charges.
You are an eligible pensioner if you are liable to pay the rates and charges on a property, which is your sole or principle residence, and you have a current pensioner concession card issued by Centrelink, or you have a current pensioner concession card issued by the Department of Veteran's Affairs.
What Can I Recycle
COOMAThe collection point is a reverse vending machine (RVM) and located in the carpark of the Woolworths Cooma, 12-20 Vale Street, Cooma NSW. Open 7am – 10pm 7 days per week.
JINDABYNEThe collection point is a reverse vending machine (RVM) and located in the carpark of the Lake Jindabyne Hotel, 21 McLure Circuit, Jindabyne NSW. Open 8am – 6pm 7 days per week.
NSW RVM Locations
Around 90-95% of materials processed through the ACT MRF (paper, cardboard, glass, steel and aluminium) are sold to domestic markets. Paper and cardboard, which makes up around 45-55% of the material (by weight) are sent to a pulp and paper mill in Tumut NSW to produce recycled paper products. Glass, which makes up around 30-35% of the material processed is ground into sand and sold locally and interstate. Other materials such as (HDPE and PET plastics, aluminium and steel), are sold to a variety of end-users based on market demand.
For more facts from our MRF visit: https://www.cityservices.act.gov.au/recyclopaedia/canberras-recycling-story
For more information from council see where does my recycling go?
b. The triangle “recycling” symbols on plastic packaging? No! The triangle “recycling” symbol on plastic packaging is NOT a recycling symbol, the triangle is a plastic identification symbol which identifies the type of plastic a product is made from. Councils yellow lidded recycling bins can currently only accept household packaging plastic-type numbers 1, 2, 3 and 5. Please visit Council’s webpage What Can I Recycle for more information.
c. The Australasian Recycling Label?Yes! The new Australasian Recycling Label can be referred to for correct recycling information. The Australasian Recycling Label shows what can be done with each piece of packaging so that it can be disposed of most appropriately. More information on the Australasian Recycling Label can be found here: Australasian Recycling Label
Refuse purchase only what you need. Additionally, you could refuse single-use items that you don’t need such as plastic bags, straws and fresh produce wrapped in plastic.
Reduce the amount of waste you produce, choose products with less packaging and/or buy in bulk where possible. Buy products that will last a lifetime. Grow your food at home.
Reuse items you already have by buying new or using single-use products. Use a reusable coffee cup or straw. Choose rechargeable batteries instead of single-use and try using reusable cloths instead of paper towel.
Recycle all items that you cannot reuse instead of sending them to landfill. This includes using Community Recycling Centres and recycling facilities that accept those hard to recycle items which cannot be recycled as part your kerbside collection service, such as fluorescent tubes, batteries, electronics and soft plastics.
Rot by composting your organic material at home or using your lime green lidded food and garden organics bin where applicable.
How do I Recycle Right?
Domestic Waste Collection Charges includes the collection, transport and disposal of waste.
Domestic Recycling Collection Charges includes the collection, transport to and processing fees at the materials recovery facility.
Bank of Bins is an opt-in application only service available for residents who would prefer the benefits of dropping their domestic waste and recycling at a designated area instead of driving it to a waste facility.
Landfill and Transfer Stations charge on a user pays principle. Charges are based on handling, processing, transport, disposal, and aftercare costs of these waste streams.
Download Collections Calendars here
For more information contact 1300 345 345 or visit Community Recycling Centres