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Frequently Asked Questions

A list of our most common inquiries. If you can't find what you're looking for here try using the search bar, please contact your local office for assistance.


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1. Where are Snowy Monaro Regional Council staff, administrative offices and customer service centres located?

Dogs and Cats

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1. Do I have to register my Dog or Cat?
2. When does my cat or dog have to be microchipped?
3. Does my farm working dog have to be registered?
4. Can my cat or dog lose its exemption from microchipping and lifetime registration?
5. Do I have to register and microchip my cat?
6. How much does lifetime registration cost?
7. I have recently moved to NSW – how long until I have to lifetime register my pet?
8. What do I need to do if I give my pet away or sell it?
9. What do I need to do if my pet is lost or dies?
10. Do I have to keep my cat inside?
11. Does my dog need to be on a leash?

Information About Rates and Water Accounts

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1. Rates Harmonisation, what does this mean and why do we need it?
2. My property has changed from residential rural to residential – will I be charged for waste and water services?
3. Will the rates harmonisation process improve road maintenance?
4. I get less services, why should I pay the same rates?
5. Waste Management Charge:
6. On-site sewer management (OSSM) fee:
7. How do I update my contact details with Council
8. Can I receive my notices via email?
9. When are my Rates due?
10. If I pay my rates in full, rather than in the quarterly instalments, can I get a reduction?
11. How is my land valued?
12. Can I appeal the valuation of my land?
13. What does 'ad valorem' mean?
14. How is my land categorised for rating purposes?
15. What happens if I disagree with the category shown on my rate notice?
16. When does a change in category occur?
17. When am I charged interest?
18. Am I entitled to a Pensioner Rebate for my Rates/Water?
19. Can I amalgamate all my Rate Notices into one notice?

Recycling FAQs

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1. What items can go into the kerbside yellow lid recycling bin?
2. Can I recycle aerosol cans?
3. Can aluminium cans, foil and foil trays be recycled?
4. Can I recycle pizza boxes?
5. Do I have to rinse containers before putting them in my recycling bin?
6. Do I have to remove the lids from bottles and jars before I put them in the recycling bin?
7. Can I put drinking glasses, Pyrex dishes or broken window glass in my recycling bin?
8. Can soft plastics be disposed of in my recycling bin?
9. Why can’t I place recyclable items in a bag or box?

Return and Earn FAQs

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1. Where is my nearest collection point?
2. How do I use a reverse vending machine?
3. Can I crush my cans and bottles?
4. Do I need to remove the lid from my container?
5. Can I still use my yellow bin for recycling?
6. Is this a Council Scheme?
7. How do I become a collection point?
8. How can my school or community group use Return and Earn to fund raise?
9. Where can I return my container?
10. Reverse Vending Machines
11. Automated Depot
12. Over the Counter site
13. Donation Station

Waste and Recycling FAQs

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1. Does recycling collected in the Snowy Monaro go to landfill?
2. I’m not in an area that has a lime green lidded food and garden organics (FOGO) bin, when will I get a FOGO bin?
3. Should I follow the recycling information found on my bin or on food packaging?
4. Should I dispose of batteries in my red bin?
5. Has council considered waste to energy (WTE) or alternative waste treatment (AWT) facilities as part of the waste strategy?
6. Is recycling the end goal?
7. What are my waste charges and what do they cover?
8. Why wasn't my bin collected?
9. When are my bins collected?
10. Should I take my bins with me when I sell my house or move?
11. There are no bins at my property. How can I get bins or receive a collection service?
12. My bins are missing
13. My collection day falls on a public holiday. Will my bin be collected?
14. How do I dispose of paint, batteries, fluorescent globes, gas bottles, fire extinguishers, cooking and other oils?
15. How do I dispose of my Green Waste?
16. How can I report illegal dumping?


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1. I need to speak to someone urgently about an issue in my life. Who do I call?
2. How do I get involved in School Holiday Programs?
3. I have an idea for an activity for young people. How can I get help to make it happen?
4. Where are the Youth Centres in the region?