Home Care Packages

Home Care Packages are delivered through Council’s Community Support Programs.  Packages are available to residents of the Snowy Monaro region who meet eligibility criteria.  

Home Care Packages are consumer directed and offer a flexible range of services designed to support people who want to remain living in their own home but who need regular support.

Home Care Packages offer intensive home support and case management services where you work with us to design a package to meet your individual needs allowing you to stay connected to your community and living independently in your home.

Services provided include but are not exclusive to: 
  • Personal care and support
  • Light housework
  • Meal preparation 
  • Shopping
  • Transport
  • Medication support
  • Home Maintenance
  • Home Modification
Home Care Packages are subsidised by the Australian Government. More details on the program can be found at the My Aged Care Home Care Packages webpage.
For more information, please contact Snowy Monaro Regional Council Community Support Services on 1300 345 345 or drop in to one of our Community Support Services offices at Werri-Nina in Cooma or the Bombala Community Centre.


Common Questions

Who is eligible for a Home Care Package? 
To be eligible for a home care package you must contact My Aged Care who will organise for you to be assessed by the Aged Care Assessment Team (ACAT).
How does that happen?
You, your family, friends, neighbours or doctor can refer you for assessment. Contact My Aged Care on 1800 200 422 or visit the My Aged Care website for more information or to ask for an assessment. 
What happens then?
Your Case Manager will meet with you to discuss your care needs and goals. 
When do I start a package? 
You can commence your package as soon as a vacancy occurs. Often, you are able to start your package immediately. 
What care can I expect on a package? 
Support is determined by your personal needs. Everyone engages a package is assessed by their Case Manager who will work with you and your family to plan supports that are going to suit your individual needs. This support can be flexible and changes as your needs change. No two care packages are the same.
Who will be responsible for my care while I am on a care package? 
Your service provider will be responsible for your care. You can choose the level of involvement you would like to have in your case management. 
Will I have to pay anything?
Yes. A daily fee is charged which will be determined by the Department of Health. You may also be asked to pay a means tested fee as determined by the Department. Your Case Manager will assist you with accessing the appropriate forms. 

For more information on the fees and charges, please see the Department of Health Aged Care Fees and Charges page. For more information on income assessment, please see the Aged Care Fees Income Assessment Form (SA456)

Home Care Package services can be provided on a fee for service basis. For more information on this fee structure, please see the document below. 


Bombala Community Support Programs

P(02) 6451 1059
Email SMRC-HomeCarePackages@snowymonaro.nsw.gov.au
In Person: Bombala Community Centre, 163 Maybe Street, Bombala NSW 2632
Office Hours:
Phone Availability: Monday to Friday 9:00am -3:30pm
In Person: Monday to Wednesday, 9:00am - 4:00pm


Berridale Community Support Programs

P(02) 6451 1059
In Person:
Berridale Community Services, Shop 1, Highdale Shopping Centre Jindabyne Road, Berridale NSW 2628

Office Hours:
Phone Availability: Monday to Friday 9:00am -3:30pm
In Person: Monday to Friday, 9:00am - 4:00pm



Cooma Community Support Programs

(02) 6451 1059
Email SMRC-HomeCarePackages@snowymonaro.nsw.gov.au  
In Person: The Werri-Nina Centre,  227 Sharp Street, Cooma, NSW 2630 - 9:00am until 4:00pm

Office Hours:
Phone Availability: Monday to Friday 9am - 3.30pm
In Person: Monday to Friday 9am - 4:00pm