Contact Us

Call us on

1300 345 345

Our customer service line is available 24/7.

Business hours are Monday to Friday from 8.30am to 4.30pm (excluding Public Holidays), during which time you will be able to receive assistance across our range of services and office locations. 

Please note: Payments are only possible at Council offices from 8.30am to 4pm. 

Calls received outside of business hours are answered by our after hours service. Urgent or emergency calls will be passed to the relevant department or team, and non-urgent calls will be responded to during business hours. 

Please ensure you provide our after-hours call centre staff with a contact phone number so that our emergency call-out staff can contact you to clarify information or advise that they have addressed the issue. 

Email us at council@snowymonaro.nsw.gov.au

Mail can be posted to:

PO Box 714, COOMA  NSW  2630

Council staff will respond to all written enquiries received in line with the Council’s Customer Service Charter

Visit us at one of our offices:

• Cooma - 81 Commissioner Street, Cooma  NSW  2630
• Berridale - 2 Myack Street, Berridale  NSW  2628
• Bombala - 71 Caveat Street, Bombala  NSW  2632
• Jindabyne - 2/1 Gippsland Street, Jindabyne  NSW 2627

Reporting local issues is now a SNAP.  The Snap Send Solve platform is the easiest and most efficient way of notifying Council of non-urgent issues that need addressing in our community. 

You can either report an issue via an app on your smartphone or via the website on your computer.

Using a computer: Go to https://www.snapsendsolve.com

Via a smart phone: Download the app to your smartphone:

• Google Play App Store
• Itunes App Store

To report an issue in Snap Send Solve:

1. Select your location
2. Select the Incident Type
3. Take a photo of the issue
4. Fill out notes and any additional fields
5. Send report

For urgent issues please contact 1300 345 345