If your loved one has died unexpectedly, outside of professional care, call 000.
If the death was anticipated, call their doctor. They will sign or arrange for a certificate that confirms the death.
If they died in aged care, at a hospital, or in a hospice, you do not need to do anything. The staff will arrange for a doctor to complete necessary documentation and advise you how long they can care for the body.
The person who has died may have left instructions as to which funeral director they would like you to contact, or you may have recommendations from family or friends. If not, feel free to speak with different funeral directors before making a selection.
Your selected funeral director will take responsibility for:
- the transport and care of the person who has died
- lodging the relevant death registration forms
- assist in the placement of any notices
They can help you between burial or cremation options, along with arranging a funeral if you decide to hold one.
Your funeral director will generally contract Council to organise an appropriate day and time for your loved one's funeral service, and confirm if any prior plot arrangements have been made.
Once notified of a prospective funeral, Council will contact you to:
- Provide a copy of Council's Terms and Conditions of a Right Holder document
- Inform you of Council's current applicable fees and charges
- Verify the requirements and arrangements for your loved one's funeral service and/or interment
The Australian Taxation Office has a step-by-step guide about what to do following a death, with a focus on legal, financial, and tax matters.
Click here to visit the ATO website and see the guide.
The loss of a loved one is the hardest thing most of us will ever have to face. Grief is difficult, powerful, and it's different for everyone.
If you need urgent support, please contact Lifeline on 13 11 14, Beyondblue on 1300 224 636, or Kids Helpline on 1800 551 800.
Learn more about navigating this incredibly difficult time with these trusted resources: