Report a Concern

1. Contact us directly

Concerns or issues can be reported directly to us over the phone, via email, by mail or in person.

See our contact details here. 

2. Street Lighting

To help ensure our communities are safe and their streets are appropriately lit, Essential Energy has released a new easy-to-use tool for reporting faulty streetlights on our website, replacing the previous ‘Neatstreets’ system. Residents can access the portal from their computer, mobile or tablet via the Essential Energy website Essential Energy website. No need to download an application or login to an account.

If you have any questions, suggestions, or feedback please share them with Essential Energy by emailing

3. Use Snap Send Solve

Reporting local issues is now a SNAP.  The Snap Send Solve platform is the easiest and most efficient way of notifying Council of non-urgent issues that need addressing in our community. 

You can either report an issue via an app on your smartphone or via the website on your computer.

Using a computer: Go to
Via a smart phone: Download the app to your smartphone:
To report an issue in Snap Send Solve:
1. Select your location
2. Select the Incident Type
3. Take a photo of the issue
4. Fill out notes and any additional fields
5. Send report

For urgent issues please contact 1300 345 345.