Community Transport Program

Bookings and cancellations must be made directly through the Community Transport office on (02) 6451 1054.

The office phones can be very busy, so if you go to our answering service, it is important that you leave a clear message with your name and phone number so that your call can be returned as soon as possible.

Telephone booking hours 9am to 3.30pm, or office hours 9am to 4pm. 

Information on the costs for these services can be found in the SMRC schedule of Fees and Charges on our publications page, or by contacting Community Transport.

You may be eligible for subsidised transport from a variety of funding sources such as:

Commonwealth Home Support Program (CHSP)

• If you are aged 65 years and over (50 years and over for Aboriginal and Torres Strait Islander People), contact My Aged Care on 1800 200 422 for an eligibility assessment.

Community Transport Program (CTP)

•  If you are transport disadvantaged (for physical, social, cultural reasons)
• Living in a rural or remote area with little or no public transport
• Don’t have access to private transport

Non-Emergency Health Related Transport (HRT)

• If you are transport disadvantaged and require transportation to an appointment or hospital over 100 kilometres for medical reasons.

NDIS

•  If you have a disability or health issues that limit your mobility, you may access transport services through an NDIS plan.

*All Community Transport services are subject to the availability of resources. Waiting times or earlier pick-up times may apply if resource sharing is required due to the high demand on our services.

Community transport provides individual and group transport (including local community groups) to the local Snowy Monaro region, Canberra and Bega areas for medical services and social events.

Our Community Transport shopping buses make it easier to get to the shops, pick up your essentials and enjoy a social outing along the way. Hop on board, get your shopping done and enjoy the journey.

People of all ages who are residents of the Snowy Monaro region can access our shopping buses. Whether you’re heading out for groceries, visiting the pharmacy or simply enjoying a day out, our friendly service provides safe and comfortable transport to help you stay connected with your local community.

• Shopping buses operate fortnightly from Jindabyne, Berridale, Adaminaby and Nimmitabel to Cooma.
• Weekly shopping buses operate from Bombala to Cooma and within the Cooma and Bombala townships each Friday.
• Canberra shopping buses operate each month, visiting centres such as Woden Westfield’s and Tuggeranong South Point.

You can view the shopping bus schedule for September, October, and November here(PDF, 572KB), or in our Community Transport calendars in this newsletter for shopping bus dates and costs (contributions).

Please contact our office on (02) 6451 1054 for more information or to book your seat.

*People who are recipients of Support at Home or NDIS should contact their provider for information on how to utilise Community Transport.

Bookings and cancellations must be made directly through the Community Transport office on (02) 6451 1054.

The office phones can be very busy, so if you go to our answering service, it is important that you leave a clear message with your name and phone number so that your call can be returned as soon as possible.

Please do not make transport bookings with your Community Transport driver. You need to contact the Community Transport office directly for all booking needs.

You will need to let us know the following information:

- Your appointment time (please make appointments between 10am and 2pm wherever possible);

- Address of appointment;

- Name of specialist/facility;

- Procedure involved, if any;

- Expected length of appointment.

- If you have more than one appointment or if you want to schedule a quick shop, chemist stop, etc.

- If you will have your partner, friend or carer travelling with you.

- If you are taking any extra apparatus, e.g. walker, wheelchair, oxygen, luggage

Please give us adequate notice. Short notice of a booking is difficult for us to schedule. We are happy to take bookings several months in advance, so best practice is to phone us to book transport as soon as you know your appointment date and time. Please phone to make your booking at least 2 working days for Canberra/Bega trips and 24 hours for local regional trips before your desired appointment to make sure we can meet your appointment requirements. If you book outside of these times, we will endeavour to provide the transport but cannot guarantee we will be able to.

Please remember we are not an emergency service and cannot provide hospital-to-hospital transport or provide transport to the emergency department of hospitals unless you are attending outpatients.

If passengers are going to a similar destination at a compatible time, it may be necessary for you to share a vehicle. Please be aware this may result in waiting times before or after your appointment. We do try to limit waiting times, however, delays and unexpected extensions of appointments can impact schedules.

Bombala Community Support Programs

P (02) 6451 1054 
Email 
In Person: 163 Maybe Street, Bombala NSW 2632
Office Hours - Phone Availability: Monday to Friday 9am to 3.30pm
Office Hours - In Person: Monday to Wednesday 9am - 3.30pm

Berridale Community Support Programs

P (02) 6451 1054 
Email
In Person: Shop 1, Highdale Shopping Centre Jindabyne Road, Berridale NSW 2628
Office Hours - Phone Availability: Monday to Friday 9am - 3.30pm
Office Hours - In Person: Monday to Friday 9am - 4pm

Cooma Community Support Programs (Werri-Nina)

P (02) 6451 1059
Email 
In Person: 227 Sharp Street, Cooma, NSW 2630
Office Hours: Monday to Friday 9am - 4pm