Report a Concern
Snowy Monaro Regional Council provides a range of options to make reporting concerns, local issues, or getting in touch with us as easy and convenient as possible.
Click through the tabs below to learn more and get in touch with us today.
Online
Use this form to report non-urgent problems direct to Council.
Fill in a few details, upload a photo, and submit. Make sure to include the location of your issue.
If you want to be informed when we've responded to your report please include your contact information too.
Phone
Call us on 1300 345 345 to report urgent issues 24/7.
To access the full range of Council services, contact us during office hours — 8.30am to 4.30pm Monday to Friday, excluding public holidays.
Please note: Staff-assisted payments are available from 8.30am to 4pm Monday to Friday.
Calls received outside of business hours are answered by our after-hours service.
Urgent or emergency calls will be passed to the relevant department or team, and non-urgent calls will receive a response during business hours.
Please ensure you provide our after-hours call centre staff with a contact phone number so that our emergency callout staff can contact you to clarify information or advise that they have addressed the issue.
Email
You can contact us by email with any concerns or to notify us of local issues in need of attention.
Send your message to council@snowymonaro.nsw.gov.au and be sure to include a descriptive subject.
On the go
Reporting local issues is now a snap.
Snap Send Solve is the easiest and most efficient way to notify Council of non-urgent issues.
Report online now at www.snapsendsolve.com or download the free app for Apple iPhones and iPads or Android phones and tablets.
How to report an issue using Snap Send Solve
- Select your location
- Select the incident type
- Take a photo
- Add a note or extra info
- Submit
For urgent issues please contact 1300 345 345.
Post
You can notify us in writing of any issues and submit them to us via the post.
Mailing address
Snowy Monaro Regional Council
PO Box 714
Cooma
NSW 2630
We will respond to all written enquiries in line with the Council Customer Service Charter.
In person
Visit us at any of our convenient office locations across the region to report a problem.
- Berridale — 2 Myack Street, Berridale NSW 2628
- Bombala — 71 Caveat Street, Bombala NSW 2632
- Cooma — 81 Commissioner Street, Cooma NSW 2630
- Jindabyne — 2/1 Gippsland Street, Jindabyne NSW 2627