Yallambee Lodge Incident Update

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Snowy Monaro Regional Council will update this page with information for our community on the incident that involved one of our residents at Yallambee Lodge on Wednesday 17 May.



Council Statements and Updates

  • Condolence message from Snowy Monaro Regional Council Mayor Narelle Davis - 25 May 2023


Statement Tuesday 13 June 2023 - Funeral of Clare Nowland

Clare Nowland was laid to rest today following a funeral ceremony in Cooma. Council extends its deepest sympathy to her family, friends and the wider Snowy Monaro community.

Mrs Nowland lived a life of service and commitment to her family, community and church. Her loss will be felt across our region for a long time.

Investigation into the circumstances leading to Mrs Nowland’s death continues, and the findings from the Aged Care Quality & Safety Commission investigation will be released soon.

We remain committed to keeping our community up to date as these progress, and new information comes to hand.

May Clare rest in peace.




  • 25 May 2023 - Mayor Davis interview on ABC Radio South East NSW



About Yallambee Lodge


  • Yallambee Lodge is a 40-bed facility, consisting of 38 permanent beds and two respite beds.
  • All rooms in the facility are private and equipped with ensuite bathrooms.
  • The facility features gardens and open shared spaces, providing opportunities for activities and socialising.
  • Yallambee Lodge offers a comprehensive range of care services, including palliative care for residents with complex personal and care needs.
  • The facility caters to residents with higher care requirements.
  • The care services are provided by a team of registered nurses, enrolled nurses, and carers.
  • A registered nurse is available on call 24 hours a day, ensuring round-the-clock care and support.


Yallambee Lodge offers residential aged care and respite care services in its facilities.  Care staff work with the resident and family members to develop a personalised care and services plan. This plan is regularly reviewed, considering any changes in needs or preferences, and in collaboration with the resident and/or their nominated representative/s.


Yallambee Lodge prioritises safety with multiple call bell options available, including in rooms, bathrooms, and communal areas. Residents are provided with personal portable call bell pendants, which must be always worn for their safety. Care staff are trained to respond promptly to call bells, and we continuously audit the system to ensure efficient response times. Through data collection and monitoring, Yallambee Lodge identifies areas for improvement and generates reports accordingly.


A key focus for Yallambee Lodge is continuous improvement, and actively seeking feedback from all stakeholders, including residents. Yallambee employ various methods to foster improvement, such as monitoring and measuring outcomes, conducting audits and surveys, participating in external reviews of our performance against Aged Care Quality Standards, holding focus groups, and encouraging input from residents and care staff regarding operations and strategic direction.